Due to the nature of capital club participation and live trading deployment, refunds are not available once capital has been locked in an active contract. Please review this policy carefully before depositing.
Deposits that have been credited to your NFC wallet but not yet committed to a contract are held in your available balance. You may request withdrawal of these funds subject to standard withdrawal requirements and processing times.
Deposit processing fees charged by third-party networks (blockchain gas fees, wire transfer charges) are non-refundable regardless of circumstances.
Once capital has been locked in an active contract, it cannot be refunded or withdrawn until the contract is completed and capital is returned. No refund will be issued for capital deployed in active sessions, including in the event of trading losses.
If a deposit was made in error, a double-charge occurred, or a technical failure resulted in an incorrect transaction, contact support at support@nfcapital.com within 48 hours. We will investigate and, where confirmed, credit the affected balance or issue a refund at our discretion.
Upon voluntary account closure, any eligible balance (funds not locked in active contracts) will be returned to the member via their registered withdrawal method after identity re-verification, subject to a processing period of up to 10 business days.
In cases of account termination due to Terms or AML policy violations, NFC reserves the right to withhold balances pending investigation and any applicable legal proceedings.
For refund-related enquiries, email support@nfcapital.com with your account email and a description of the issue.